Where can I download the app?
The Glass Guide app is available on iTunes and Google Play. Follow the appropriate link below to take you straight to the app, or search for ‘GlassGuide’ on the appropriate app store.
Download Glass’s Guide for iPhone
Download Glass’s Guide for iPad
Download Glass’s Guide for Android phone or tablet
Do I need Internet access to download the app?
Yes. You need to have Wi-Fi, 3G or 4G to download the app from the appropriate store.
Do I need internet access to use the app?
No, as long as you connect to the internet once a month to download the current month’s data to your device you can manually search for valuations “offline”. However, to use the Registration Number lookup function, the device will need to be connected to the internet.
How do I login and access the app?
You will need to have a valid Glass’s username and password in order to download data and populate your app. If you don’t already have one, please call Glass’s on 01932 823 824 to arrange access.
Both usernames and passwords are case sensitive. Once the App is installed on your device, you must login to download the current month’s data, as well as enable the Registration Number look up function.
To download valuation data and enable the App, select the Settings icon (above), followed by Update, under “Update car price data”. The data shall be downloaded. You are only required to login once per month to access valuation data and use Registration Number search.
What devices does the App work on?
Apple iPhones and iPads and Android Tablets and Android Smartphones. Due to the nature of the Android market, we cannot guarantee that every type of Android device is compatible with the App. However, we’re committed to ensuring the most popular devices are catered for on an ongoing basis.
What is the minimum Apple Operating System requirements?
iOS7 or above.
What is the minimum Android Operating System requirements?
Android 4 or above.
How many devices can I use the App on?
Each username and password will only work on one smartphone and one tablet. In order to arrange access for more users or devices, please call Glass’s on 01932 823 824.
How much storage does the App typically use on my device?
Downloading both the App and the associated months’ valuation data, will use roughly 250 MB of storage capacity. This is the equivalent of about 2 mp3 albums (music files).
The App and the data has been specially compressed to ensure minimal storage space is required.
The App states “setting up” – please wait. Why is this?
Each month, the first time you value a vehicle by a particular manufacturer, that data is unzipped and decompressed. This is done to ensure the size of the data downloaded to your device is small, quick to download and takes up less memory. The Setting up message will only be displayed once per month per manufacturer valued. Low volume manufactures will be set up a lot quicker than larger manufactures.
I cannot find and value a vehicle using the Registration Number search. Why is this?
Your device must be connected to the Internet to use this function.
Not all vehicles are valued by Glass’s, particularly rare, new or exotic models. Try searching for the vehicle manually using the “Used Car” search.
How do I adjust the valuation for high or low mileage?
All valuations provided by default are based on standard mileage for that year and plate. To adjust mileage use the mileage slider. The mileage slider spans left to right in 10,000 mile increments. Far left is average/standard mileage.
If the vehicle has been valued using the Registration Number and the device is online, you can enter the exact mileage into the mileage input box. Please note for exact mileage adjustment, the device must be connected to the internet. Mileage adjust in this instance is to the nearest 1,000 miles.
What valuation data is available on the GlassGuide App?
The GlassGuide App contains circa 65,000 vehicles (the traditional printed guide contains a maximum of 13,000). All have Glass Trade, Grade Hi/Av/Lo and Retail Asking values. Depending on mileage, all can be mileage adjusted (excluding premium and exotic vehicles). The standard average mileage values are the same across all Glass’s Products. Mileage adjustment is rounded to the nearest 10,000 when using the manual “used car” search and 1,000 using the registration number search.
What happens if I log into another Glass’s product or service with the same username?
The GlassGuide app will still keep you logged and shall function. GlassNet can only be logged into one machine at a time.
Can I save or favourite data?
The “star” icon allows you to favourite any manufacturers or news stories you wish to read or to refer to quickly in the future.
How regularly does the valuation date update?
The valuation data is downloaded once per month. When new data is available a little red ‘update’ icon will appear above the settings (cog) icon. Please note that the app only holds the current month’s valuation data, and not historical prior months. Your device must be connected to the internet to download the new valuation data for that month. GlassGuide App users can get access to valuations up to 5 days before the printed guide is delivered.
How do I know what valuation month data I am using?
Each valuation page states the valuation month. Please note that the app only holds the current month’s valuation data, and not historical prior months.
I have access to GlassNet and GlassGuide App – can I see a combined history?
No. The two systems are completely independent apart from the username and password used to log in. Vehicles valued on the App will not appear in GlassNet. Vehicles valued in GlassNet will not appear in the App.
Is the usage of the App limited in anyway?
No. There are no capped usage limits with the GlassGuide App unless you have been specifically advised at point of sale.